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FAQ

Is the delivery really free?

We offer Free Delivery inside UAE for any orders over 350 AED. Any orders less than 350 AED will be charged a flat rate of 15.00 AED (non refundable).

When will I receive my order?

Once your order is confirmed, it takes from 1 to 3 working days to deliver the products to your address (within UAE).

Can I pay by cash?

Yes you can pay by cash to the delivery agent once he delivers your order. Please make sure you have correct change as the delivery agent does not usually carry changes with him.

Do you share my personal information?

We don't share your personal information (Name, address, email, phone, order details, login details etc) with anybody without your prioir permission except:

1) When we dispatch your goods through our delivery agent we share only some personal information (Name, address, phone, order details)

2) When we are requested by government law enforcement bodies to share such information.

 

Can I return or exchange the items I bought from your website?

UAEQUADCOPTERS.COM  reserves the right to refuse a return / refund / exchange request.

Any claims for damaged/missing/non-working items on delivery should be done within 12 hours of receipt of merchandise.

If you decide to return your purchase, we will process your request after deducting 15% of the order  value for covering administrative and other associated costs.